Overview
This guide demonstrates how to reset passwords in Office 365, enabling administrators to assist users who have forgotten their login details or require a password update for security reasons.
Prerequisites
• Administrative rights within the Office 365 admin centre.
• The username of the account for which the password needs resetting.
Procedure
1. Log Into the Office 365 Admin Centre a. Navigate to the Office 365 portal and sign in with your administrator credentials. b. Access the admin centre dashboard.
2. Locate the User Account a. Select 'Users' > 'Active users' from the admin centre's left-hand menu. b. Find and select the user account that requires a password reset.
3. Reset the Password a. Click on 'Reset password' at the top of the user's details page. b. Choose whether to auto-generate a password or create one manually. Tick 'Make this user change their password when they next sign in' if necessary.
4. Notify the User a. Decide on the method for delivering the new password to the user, ensuring it aligns with your organisation's security policies. b. Provide the user with the temporary password and instructions for creating a new one upon their next login.
Conclusion
The user's password has now been successfully reset. Should you or the user encounter any issues during the password reset process, HSJ Hosting support is ready to assist with any enquiries.
