Overview
This guide aims to assist HSJ Host users in navigating and resolving common issues encountered during the domain transfer process. Transferring a domain from one registrar to another can sometimes present challenges due to various technical, administrative, or regulatory reasons. By understanding these potential hurdles and how to overcome them, you can ensure a smooth and successful domain transfer to or from HSJ Host.
Prerequisites
Before initiating a domain transfer, make sure you:
- Have access to the account where your domain is currently registered.
- Ensure your domain is unlocked and the WHOIS privacy is disabled (if applicable).
- Possess the authorization code (also known as EPP code or transfer key) from your current registrar.
- Verify that your domain has been registered for at least 60 days and is not within 60 days of its expiration.
Procedure
1. Unlocking Your Domain
- Issue: Domain is locked preventing transfer.
- Solution: Log in to your current registrar's portal and locate the domain management or security settings to unlock your domain.
2. Obtaining the Authorization Code
- Issue: Not having or not knowing where to find the EPP code.
- Solution: Request the authorization code from your current registrar. This is often found in the domain management section or by contacting their support team.
3. Disabling WHOIS Privacy
- Issue: WHOIS privacy prevents the new registrar from verifying the domain's ownership.
- Solution: Temporarily disable WHOIS privacy through your current registrar's domain management settings.
4. Verifying Domain Age and Expiration Date
- Issue: Domain is either too new or too close to expiration.
- Solution: Ensure your domain has been registered for over 60 days and is not expiring within the next 60 days. If near expiration, consider renewing your domain before initiating the transfer.
5. Updating Contact Information
- Issue: Outdated or inaccessible registrant contact information.
- Solution: Update your contact details, especially the email address, with your current registrar to receive transfer verification emails.
Conclusion
Addressing common domain transfer issues involves understanding the requirements and restrictions involved in the process. By ensuring your domain is unlocked, obtaining the authorization code, disabling WHOIS privacy, verifying the domain's age and expiration date, and updating contact information, you can significantly smooth the domain transfer process. If you encounter persistent issues or have specific concerns during the transfer to or from HSJ Host, don't hesitate to reach out to the HSJ Host support team for assistance.
