Website MaintenanceMelbourne & SydneyKeep Running Smoothly
Professional website maintenance and managed support services for Melbourne and Sydney businesses. 3-tier pricing, retainer options, and priority support from Australian experts.
Trusted by Australian businesses
3-Tier Support Structure
💰 Save 10-15% with retainer packages + priority support
Professional Website Maintenance Services
Our 3-tier support structure provides exactly what your Melbourne or Sydney business needs, from simple updates to complex development work. Save money with retainer packages.
Level 1
Perfect for basic website updates and minor modifications that keep your Melbourne or Sydney business website current.
What's Included:
- Content updates & text changes
- Image uploads & replacements
- Contact information updates
- Basic plugin updates
- Simple design tweaks
- Contact form modifications
- Basic SEO updates
- Social media link updates
Examples:
- • Update business hours
- • Add new team member photos
- • Change contact details
- • Update service descriptions
Level 2
Ideal for more complex website modifications and ongoing technical maintenance for growing Australian businesses.
What's Included:
- Theme customisations
- Plugin configurations
- Performance optimisations
- Security updates & monitoring
- Email setup & management
- Backup management
- Analytics setup
- Form integrations
Examples:
- • Customise website theme
- • Configure e-commerce settings
- • Set up email marketing
- • Optimise page loading speed
Level 3
For complex custom development, emergency support, and major website modifications requiring expert intervention.
What's Included:
- Custom functionality development
- Complex troubleshooting
- Site migrations & transfers
- Security breach response
- Major design overhauls
- E-commerce modifications
- API integrations
- Emergency support
Examples:
- • Build custom features
- • Migrate to new hosting
- • Fix security breaches
- • Major site redesign
Why Choose Retainer Packages?
Smart Melbourne and Sydney businesses choose retainer packages for significant savings and priority support.
Cost Savings
10-15% discount on hourly rates when you purchase retainer blocks
Priority Support
4-hour response time vs 24-hour for ad-hoc requests
Guaranteed Availability
Reserved support slots ensure we can help when you need it
Flexible Credits
Unused hours roll over to next month - no wasted investment
⚠️ Why Website Maintenance Matters
Neglecting your website puts your Australian business at serious risk. Here are the sobering statistics:
Perfect Companion to Our Other Services
Website maintenance works seamlessly with our full-service offering
After Development
Maintain your new WordPress, Custom, or Silverstripe site
SEO Support
Keep your site optimised while our SEO team drives traffic
Security First
Complement our Cyber Security training with ongoing protection
Retainer Packages & Pricing
Save money and get priority support with our Melbourne & Sydney website maintenance retainers. All packages include unused hour rollover and guaranteed availability.
Starter Retainer
Perfect for small Melbourne & Sydney businesses with basic maintenance needs
- 5 hours of mixed Level 1 & 2 support
- 4-hour priority response time
- Monthly carry-over of unused hours
- Reserved support slot guarantee
- Monthly website health check
- Basic performance monitoring
Business Retainer
Most popular choice for growing Australian businesses with regular updates
- 10 hours across all support levels
- 2-hour priority response time
- Monthly carry-over of unused hours
- Dedicated account manager
- Bi-weekly website health reports
- Security monitoring & alerts
- Priority email & phone support
Enterprise Retainer
Comprehensive support for large businesses and high-traffic websites
- 20 hours across all support levels
- 1-hour priority response time
- Quarterly carry-over of unused hours
- Dedicated technical specialist
- Weekly website health reports
- 24/7 uptime monitoring
- Emergency hotline access
- Quarterly strategy consultations
Ad-hoc vs Retainer Comparison
| Feature | Ad-hoc Billing | Retainer Package |
|---|---|---|
| Response Time | 24-48 hours | 1-4 hours |
| Hourly Rate (Level 1) | $80/hour | $68-72/hour |
| Hourly Rate (Level 2) | $110/hour | $94-99/hour |
| Hourly Rate (Level 3) | $210/hour | $179-189/hour |
| Account Manager | ❌ No | ✅ Dedicated |
| Monthly Reports | ❌ None | ✅ Included |
| Emergency Support | Standard queue | Priority hotline |
| Unused Hours | N/A | Roll over |
Which Package is Right for Your Melbourne Business?
Small Business
Basic updates, content changes, occasional troubleshooting
Medium Business
Regular updates, product management, performance optimization
Large Business
Continuous monitoring, complex features, critical uptime
💰 Annual Savings Calculator
See how much Melbourne & Sydney businesses save with retainer packages
* Savings based on 10-15% retainer discount plus priority support value
Calculate Your SavingsHow Our Support Process Works
From initial assessment to ongoing support, our Melbourne team provides a structured, professional approach to website maintenance that Australian businesses can rely on.
Initial Assessment
We audit your current website, identify maintenance needs, and recommend the best support level for your Melbourne or Sydney business.
- Website health scan
- Security vulnerability check
- Performance analysis
- Support level recommendation
Support Plan Setup
Choose your retainer package or ad-hoc billing, set up monitoring, and assign your dedicated Australian support team.
- Account manager assignment
- Monitoring system setup
- Support portal access
- Communication preferences
Ongoing Monitoring
We proactively monitor your website 24/7, identifying issues before they impact your Australian customers and business operations.
- 24/7 uptime monitoring
- Security threat detection
- Performance tracking
- Automated backup verification
Support Delivery
Submit requests through our portal or email, and our Melbourne team provides rapid support based on your priority level and retainer status.
- Priority response times
- Skilled Australian technicians
- Detailed work documentation
- Progress updates & completion reports
Reporting & Review
Receive regular reports on work completed, website health, and recommendations for improvements to keep your business competitive.
- Monthly health reports
- Work completion summaries
- Proactive recommendations
- Strategic planning consultations
Why Melbourne & Sydney Businesses Choose HSJ Host
Australian Expertise
Local team understands Australian business needs, time zones, and market requirements.
- Same business hours as you
- Understanding of Australian compliance
- Local hosting and CDN knowledge
- No language or cultural barriers
Comprehensive Skills
Our team handles everything from WordPress to custom development and emergency security response.
- WordPress, Silverstripe, Custom sites
- E-commerce platforms
- Security & performance optimization
- Emergency breach response
Transparent Pricing
Clear 3-tier pricing structure with no hidden fees. You know exactly what you're paying for.
- No setup or onboarding fees
- Transparent hourly rates
- Rollover unused retainer hours
- Detailed work documentation
Proactive Approach
We don't just fix problems - we prevent them. Continuous monitoring and proactive maintenance.
- 24/7 automated monitoring
- Proactive security updates
- Performance optimization
- Preventive maintenance alerts
Perfect Integration with Our Other Services
Website Development
Seamless transition from development to maintenance
- • Developers who built it, maintain it
- • No knowledge transfer needed
- • Consistent code quality
- • Long-term platform roadmap
SEO Services
Maintenance supports your SEO performance goals
- • Technical SEO maintenance
- • Site speed optimization
- • Core Web Vitals monitoring
- • Search-friendly updates
Cyber Security Training
Ongoing security monitoring complements staff training
- • Automated security monitoring
- • Vulnerability patch management
- • Security incident response
- • Staff security awareness support
Complete Package: Development + SEO + Security + Maintenance = Worry-free online presence
Discuss Full-Service Package🚀 Response Time Guarantee
Based on Australian business hours (AEST/AEDT). Emergency issues receive immediate attention regardless of time.
Get Your Website Maintenance Quote
Tell us about your website and maintenance needs. Our Melbourne team will provide a personalised support plan and pricing recommendation for your business.