Contact HSJ Host
We're here to help with all your web hosting and domain needs
Business Hours: Monday-Friday, 9am-9pm AEST
Ways to Reach Us
Choose the contact method that works best for you
Support Ticket
Submit a detailed support request through our client portal
Open Ticket24/7 availability
Send Us a Message
Fill out the form below and our support team will get back to you promptly.
Other Support Options
Priority Support
Need faster response times? Our premium support plans provide priority access to our technical team.
Frequently Asked Questions
Find quick answers to common questions about contacting our support team
Our Australian-based customer support team is available Monday through Friday from 9am to 9pm AEST. For emergency technical issues outside these hours, you can submit an urgent ticket through our client portal, and our on-call technician will be notified.
For urgent issues during business hours, the fastest way to get help is to submit a support ticket through our client portal and mark it as "High Priority". For non-urgent matters, you can also email us directly. Each ticket is assigned a priority level and handled accordingly.
You can track the status of your support ticket by logging into our client portal at portal.hsj.host. Once logged in, navigate to the "Support Tickets" section where you'll see all your open and past tickets. Each ticket includes a status indicator, response history, and the option to add additional information.
Yes, you can visit our head office in Narre Warren or our Melbourne CBD location for in-person support by appointment only. We do not accept walk-ins. To schedule an appointment, please submit a support ticket or email contact@hsj.host with your preferred date and time. We'll confirm your appointment and ensure a support specialist is available to assist you.
Yes, we offer managed support plans specifically designed for businesses that need faster response times and priority assistance. Our managed support plans include features like dedicated account managers, priority ticket handling, regular system health checks, and extended support hours. Visit our Website Maintenance and IT Support & Management pages for more information on our business support options.
The most effective way to report website outages or critical issues is to submit an emergency ticket through our client portal and mark it as "Critical Priority". This ensures your issue is properly documented and tracked in our system. Our technical team monitors critical tickets 24/7 and will respond as quickly as possible, even outside normal business hours. For additional assistance after submitting a ticket, you can also email us directly at contact@hsj.host.
Our Locations
HSJ Host operates across Australia with offices in key locations
Please note: All office visits are by appointment only

Narre Warren
Narre Warren VIC 3805
By appointment only
contact@hsj.host

Melbourne CBD
Melbourne VIC 3000
By appointment only
partnerships@hsj.host